Returns and Refunds
According to the Italian Mail Order Law, within 10 working days of receipt of the requested goods, the customer is entitled to exercise the right of withdrawal. The customer who intends to exercise the right of withdrawal must send within 10 (ten) days of receipt of the product a registered mail with acknowledgement of receipt, containing: the expression of willingness to avail of the benefits granted by law, the indication of the relevant product, the invoice number (if issued), the details of your bank account. The registered mail should be sent to the following address: 8-P srl, via Correr 3 33080 Porcia (Pn). In order to obtain the refund, within 10 (ten) days from the receipt of the goods, the customer must send back to the sender by registered mail the product in respect of which he intends to exercise the right of withdrawal, complete with the relevant sales invoice. Refund terms: within 30 (thirty) days from receipt of the communication in which the consumer expresses the desire to exercise the right of withdrawal, Proseccoshoppe.com will refund by bank transfer or by PayPal, or where applicable, by post office cash transfer.The refund refers exclusively to the price of the product; the incidental costs of shipping and handling will not be refunded and, therefore, will remain at the expense of the consumer. Attention: all products must be returned in its original package, intact and sealed. The goods must be in their original packaging and packed in such a way that during the transport the same packing conditions are guaranteed as those with which they were packed. In addition, in the case of wines, the goods must be properly stored. We will not accept returns of open goods, or clearly left to perish. Open and unsealed products are not eligible for return and refund.